2020 Edition - Includes 5 electronic (PDF) booklets: New Employee Handbook (with job descriptions & need-to-know information),  Operational & Training Procedures Guidebook (how to operate a self storage facility utilizing industry “best practices” for a self storage facility), Policy Guidebook for a Self Storage Facility (covers every aspect of the business), Introduction to Self Storage & Glossary of Industry Terms (industry overview & educational booklet), Forms & Reports Handbook for a Self Storage Facility (important forms for your facility). Sold electronically and emailed.