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Web Links
The SSA Web site may provide hyperlinks leading to third-party Web
sites. If you leave the SSA Web site, SSA is not responsible for the
content of any third-party Web site, the third-party’s privacy policies
and practices, and/or the third party’s Terms and Conditions (Terms of
Use). It is recommended that you first review the privacy policy and
Terms and Conditions of any third party Web site you access from the SSA
Web site before further navigating the third party Web site.
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Intellectual Property
The elements of the Web site, including, but not limited to, text, graphics, logos, depictions, designs, photographs, images, digital
downloads, data compilations, sound, video, and software are protected by United States and international copyright, trademark, and
trade dress laws and are the property of SSA. The compilation of the content on the Web site is the exclusive property of SSA. SSA's
copyrights, trademarks, and trade dress may not be used in connection with any product or service that is not SSA's and should not be
reproduced, distributed, modified, republished, used, displayed, or transmitted without the express written permission of SSA. SSA
prohibits use of any SSA's intellectual property as a "hot" link to any non-SSA Web site, unless establishment of such link is approved
in advance by SSA in writing.
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Disclaimer of Warranties and Limitation of Liability
THE
MATERIALS CONTAINED ON THE WEB SITE ARE PROVIDED "AS IS" WITHOUT
WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. SSA ASSUMES NO
LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT
OF THE WEB SITE; ANY FAILURES, DELAYS, OR INTERRUPTIONS IN THE DELIVERY
OF ANY CONTENT CONTAINED ON THE WEB SITE; ANY LOSSES OR DAMAGES ARISING
FROM THE USE OF THE CONTENT PROVIDED ON THE WEB SITE; OR ANY CONDUCT BY
USERS OF THE WEB SITE. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO
APPLICABLE LAW, SSA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR
OTHER VIOLATIONS OF RIGHTS. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT
LIMITED TO, NEGLIGENCE, SHALL SSA, ITS OFFICERS, DIRECTORS, OFFICERS, OR
EMPLOYEES BE LIABLE (JOINTLY OR SEVERALLY) FOR ANY DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT
NOT LIMITED TO, LOSS OF USE, DATA, OR PROFIT, ON ANY THEORY OF
LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR THE INABILITY
TO USE THE MATERIALS ON THE WEB SITE, EVEN IF SSA OR AN SSA
REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO
BE UNENFORCEABLE, THEN LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT
PERMITTED BY APPLICABLE LAW.
The
following Disclaimer is made specifically for the use of reports
generated from this Web site from ODE*SSA. Reports from ODE*SSA contain
certain information obtained from a variety of public and other sources
available to the Self Storage Association. It cannot be concluded from
any ODE*SSA report that information for the target area does not exist
from other sources. NO WARRANTY, EXPRESSED OR IMPLIED, IS MADE
WHATSOEVER IN CONNECTION WITH SUCH REPORT. SSA SPECIFICALLY DISCLAIMS
THE MAKING OF SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. ALL RISK IS
ASSUMED BY THE USER.. IN NO EVENT SHALL SSA BE LIABLE TO YOU OR ANYONE,
WHETHER ARISING OUT OF ERRORS OR OMISSIONS, NEGLIGENCE, ACCIDENT OR ANY
OTHER CAUSE, FOR ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION,
SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. ANY LIABILITY
ON THE PART OF SSA IS STRICTLY LIMITED TO A REFUND OF THE AMOUNT PAID
FOR THE REPORT. You and the user of any ODE*SSA report agrees to accept
such report
“AS
IS.
”
The information in any ODE*SSA Report is provided to facilitate the
user's decision-making process and is not to be construed as legal or
other professional advice. Such information is not a substitute for the
user's sound judgment.
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Use of Information Submitted to the Web Site
SSA is free to use any comments, information, ideas, concepts, reviews, or techniques contained in any communication you may send to the
Web Site without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the
Web Site. Furthermore, by posting any information on the Web Site, you grant SSA a nonexclusive, royalty-free, worldwide, perpetual license to display, use, reproduce or modify that information. Any information submitted on the
Web Site is subject to the SSA’s
Online Privacy Policy, the terms of which are incorporated herein.
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Indemnity
You agree to defend, indemnify, and hold harmless SSA, its officers, directors, employees, and agents, from and against any claims, actions, or demands, including, but not limited to, reasonable legal and accounting fees, alleging or resulting from your use of the
Web Site or your breach of these Terms of Use. SSA shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding
where appropriate in SSA's opinion.
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Choice of Law
You agree
that any issue or dispute arising out of or in connection with your use
of the Web site, intellectual property, the Terms of Use, the Online
Privacy Policy, or any matter concerning SSA shall be governed by the
laws of the United States and the Commonwealth of Virginia. You agree
that any such issue or dispute shall be brought exclusively in the
federal or state courts located in or for Fairfax County, Virginia. If
any provision of the Terms of Use or
Online Privacy Policy is found to be invalid by any court having
competent jurisdiction, the invalidity of such provision shall not
affect the validity of the remaining provisions of the Terms of Use or
Online Privacy Policy, which shall remain in full force and effect.
By using the Web site, you agree to comply with all applicable laws and
regulations, including export and re-export control laws and regulations
of the United States. The material provided on the Web site is protected
by law including, but not limited to, United States copyright and
trademark law and international treaties. SSA makes no representation
that materials contained in the Web site are appropriate or available
for use in other locations and access to them from territories where
their contents are illegal is prohibited. Those who choose to access the
Web site from other locations outside the United States do so at their
own initiative and are responsible for compliance with applicable local
laws.
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Contact Us
You can use our
Contact Us information to ask a question, request product
information, or provide comments on our service. We capture every message that comes to us and try our best to respond within at least
48 hours of receipt.
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Customer Care
Is there something you
could not find? Do you need additional information regarding the Web
site Online Privacy Policy? There are several ways to contact us:
- Use our
Contact Us page to reach us via Email and tell us your comments.
- Call SSA Headquarters at 703.575.8000 for
customer service.
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Need Assistance Ordering
Call SSA
Headquarters at 703.575.8000.
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Order Status
Once you
get to the order form, you will be asked to provide your Email address.
Shortly after you complete the purchase, we will send you an Email that
will contain your order confirmation number. As soon as your order is
mailed, usually within two business days, you will receive Email
confirmation that it was processed and sent.
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Problem with an Order?
Please
call SSA Headquarters for customer service at 703.575.8000. If for some
reason an order has been delayed, you will be notified by Email, and/or
phone call.
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Shipping Options
We offer
multiple methods of shipping, depending on your preference, based on
individual item weight and the size of the item(s) being shipped.
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Product/Reports Return Policy
SSA items may be returned, in new condition, for a
full refund within 30 days of purchase or shipment date. Refunds will
not be granted beyond 30 days from the original shipment date.
On-Line Demand Estimator Reports generated via the
SSA Web site, are not returnable, due to the nature and format of the
reports. Other unopened, undamaged, and new items sold on this Web site
may be returned for a full refund within 30 (thirty) days of original
purchase or shipment date, whichever is later. No refunds will be
issued beyond 30 (thirty) days from the original purchase or shipment
date, whichever is later. Please include in the return the purchase
date, order method (phone, fax or Internet/electronic transmission), the
recipient's contact information and a detailed reason(s) for the return.
Return shipping charges and any insurance are the responsibility of the
customer and must be paid by the customer. Original shipping & handling
charges as well as any insurance or rush charges are non-refundable.
If an item is lost, stolen, or damaged in transit,
it is your responsibility to contact the shipper for any damage or
non-delivery reimbursement. If SSA shipped a defective item or an item
you did not order, SSA’s responsibility for reimbursement of shipping
charges for the defective or unordered item(s) will be limited to SSA’s
cost of UPS, DHL, Fed Ex or United States Postal Service ground
shipping, whichever is less.
For credit card payments, a credit for the amount
of the merchandise will be issued to your account if the merchandise is
received by the 30 day refund deadline. Please allow two billing cycles
from the date SSA receives the returned merchandise for credit to appear
on your account statement. All other refunds will be made by check in
the name of the paying party. SSA assumes no liability for returns not
received by SSA or received by SSA in damaged condition.
Send
products via UPS or other trackable shipping service to:
Self Storage Association
Attn: Publications
1900 North Beauregard Street, Suite 110
Alexandria, VA 22311
Questions? Call 703.575.8000 between 9 a.m. and 5 p.m. Eastern time,
Monday through Friday. Or Email
Mike Blackett. Please have purchase information available if you
should call SSA.
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