Limitations of Use
You must be 18 years of age or older to access the Web Site or use its services. By accessing the Web Site, you agree not to upload, post, Email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Web Site. You also agree not to interfere with the servers or networks connected to the Web Site or to violate any of the procedures, policies or regulations of networks connected to the Web Site, the terms of which are incorporated herein.
You also agree not to impersonate any other person while using the Web Site, conduct yourself in an inappropriate, offensive, indecent, or vulgar manner while using any services or Web Site, or use the Web Site for any unlawful purpose. SSA reserves the right to terminate your access to the Web Site or any of its services if it determines that you do not comply with these terms and conditions; provide false, inaccurate, or incomplete information during the registration process; engage in any conduct that would otherwise harm any of SSA's rights or interests in its Web Site, services, or other property; or for any or no reason whatsoever without prior notice to you.
You understand and agree that any information provided through any SSA publication or product made available through this Web Site is not a substitute for legal, real estate or other professional advice where the facts and circumstances warrant. If you require legal advice, real estate or other professional assistance, you should always consult your own legal or other professional advisors and discuss the facts and circumstances that apply to you.
The elements of the Web site, including, but not limited to, text, graphics, logos, depictions, designs, photographs, images, digital downloads, data compilations, sound, video, and software are protected by United States and international copyright, trademark, and trade dress laws and are the property of SSA. The compilation of the content on the Web site is the exclusive property of SSA. SSA's copyrights, trademarks, and trade dress may not be used in connection with any product or service that is not SSA's and should not be reproduced, distributed, modified, republished, used, displayed, or transmitted without the express written permission of SSA. SSA prohibits use of any SSA's intellectual property as a "hot" link to any non-SSA Web site, unless establishment of such link is approved in advance by SSA in writing.
Disclaimer of Warranties and Limitation of Liability
THE MATERIALS CONTAINED ON THE WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. SSA ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEB SITE; ANY FAILURES, DELAYS, OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT CONTAINED ON THE WEB SITE; ANY LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED ON THE WEB SITE; OR ANY CONDUCT BY USERS OF THE WEB SITE. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, SSA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATIONS OF RIGHTS. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL SSA, ITS OFFICERS, DIRECTORS, OFFICERS, OR EMPLOYEES BE LIABLE (JOINTLY OR SEVERALLY) FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFIT, ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR THE INABILITY TO USE THE MATERIALS ON THE WEB SITE, EVEN IF SSA OR AN SSA REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
The following Disclaimer is made specifically for the use of reports generated from this Web site from ODE*SSA. Reports from ODE*SSA contain certain information obtained from a variety of public and other sources available to the Self Storage Association. It cannot be concluded from any ODE*SSA report that information for the target area does not exist from other sources. NO WARRANTY, EXPRESSED OR IMPLIED, IS MADE WHATSOEVER IN CONNECTION WITH SUCH REPORT. SSA SPECIFICALLY DISCLAIMS THE MAKING OF SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. ALL RISK IS ASSUMED BY THE USER.. IN NO EVENT SHALL SSA BE LIABLE TO YOU OR ANYONE, WHETHER ARISING OUT OF ERRORS OR OMISSIONS, NEGLIGENCE, ACCIDENT OR ANY OTHER CAUSE, FOR ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. ANY LIABILITY ON THE PART OF SSA IS STRICTLY LIMITED TO A REFUND OF THE AMOUNT PAID FOR THE REPORT. You and the user of any ODE*SSA report agrees to accept such report "AS IS." The information in any ODE*SSA Report is provided to facilitate the user's decision-making process and is not to be construed as legal or other professional advice. Such information is not a substitute for the user's sound judgment.
Use of Information Submitted to the Web Site
Choice of Law
By using the Web site, you agree to comply with all applicable laws and regulations, including export and re-export control laws and regulations of the United States. The material provided on the Web site is protected by law including, but not limited to, United States copyright and trademark law and international treaties. SSA makes no representation that materials contained in the Web site are appropriate or available for use in other locations and access to them from territories where their contents are illegal is prohibited. Those who choose to access the Web site from other locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.
You can use our Contact Us information to ask a question, request product information, or provide comments on our service. We capture every message that comes to us and try our best to respond within at least 48 hours of receipt.
- Use our Contact Us page to reach us via Email and tell us your comments.
- Call SSA Headquarters at (703) 575-8000 for customer service.
Need Assistance Ordering
Call SSA Headquarters at (703) 575-8000.
Once you get to the order form, you will be asked to provide your Email address. Shortly after you complete the purchase, we will send you an Email that will contain your order confirmation number. As soon as your order is mailed, usually within two business days, you will receive Email confirmation that it was processed and sent.
Problem with an Order?
Please call SSA Headquarters for customer service at (703) 575-8000. If for some reason an order has been delayed, you will be notified by Email, and/or phone call.
We offer multiple methods of shipping, depending on your preference, based on individual item weight and the size of the item(s) being shipped.
Product/Reports Return Policy
Products or services sold as electronic files or downloads are not returnable after processing. Some SSA items may be returned, in new condition, for a full refund within 30 days of purchase or shipment date. Refunds will not be granted beyond 30 days from the original shipment date.
On-Line Demand Estimator Reports generated via the SSA Web site, are not returnable, due to the nature and format of the reports. Other unopened, undamaged, and new items sold on this Web site may be returned for a full refund within 30 (thirty) days of original purchase or shipment date, whichever is later. No refunds will be issued beyond 30 (thirty) days from the original purchase or shipment date, whichever is later. Please include in the return the purchase date, order method (phone, fax or Internet/electronic transmission), the recipient's contact information and a detailed reason(s) for the return. Return shipping charges and any insurance are the responsibility of the customer and must be paid by the customer. Original shipping & handling charges as well as any insurance or rush charges are non-refundable.
If an item is lost, stolen, or damaged in transit, it is your responsibility to contact the shipper for any damage or non-delivery reimbursement. If SSA shipped a defective item or an item you did not order, SSA's responsibility for reimbursement of shipping charges for the defective or unordered item(s) will be limited to SSA's cost of UPS, DHL, Fed Ex or United States Postal Service ground shipping, whichever is less.
For credit card payments, a credit for the amount of the merchandise will be issued to your account if the merchandise is received by the 30 day refund deadline. Please allow two billing cycles from the date SSA receives the returned merchandise for credit to appear on your account statement. All other refunds will be made by check in the name of the paying party. SSA assumes no liability for returns not received by SSA or received by SSA in damaged condition.
Send products via UPS or other trackable shipping service to:
Self Storage Association
1001 North Fairfax Street, Suite 505
Alexandria, VA 22314
Digital Millennium Copyright Act ("DMCA")
The SSA respects the intellectual property rights of others and expects you to do the same. Per the DMCA, the SSA will respond expeditiously to claims of copyright infringement on the site if submitted to the SSA's Copyright Agent as described below. Upon receipt of a notice alleging copyright infringement, the SSA will take whatever action it deems appropriate within its sole discretion, including removal of the allegedly infringing materials.
If you believe that your intellectual property rights have been violated by the SSA or by a third party who has uploaded materials to the Site, please provide the following information to the SSA's designated Copyright Agent listed below:
a. A description of the copyrighted work or other intellectual property that you claim has been infringed;
b. A description of where the material that you claim is infringing is located on the Site;
c. An address, telephone number, and e-mail address where SSA can contact you and, if different, an e-mail address where the alleged infringing party, if not SSA, can contact you;
d. A statement that you have a good-faith belief that the use is not authorized by the copyright owner or other intellectual property rights owner, by its agent, or by law;
e. A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner's behalf;
f. Your electronic or physical signature.
The SSA may request additional information before removing any allegedly infringing material. In the event the SSA removes the allegedly infringing materials, the SSA will immediately notify the person responsible for posting such materials that the SSA removed or disabled access to the materials. The SSA may also provide the responsible person with your e-mail address so that the person may respond to your allegations.
The SSA reserves the right to terminate, limit or suspend any user's access to the site in the event of repeated infringing activity. If you believe that a user of this site is a repeat infringer, please follow the above instructions to contact the SSA's Copyright Agent. Please include sufficient information to assist the SSA in determining that the user repeatedly engaged in infringing activity.
The SSA registered a designated agent with the Copyright Office pursuant to 17 U.S.C. 512(c). The SSA's designated Copyright Agent is:
Joseph L. Doherty
SVP, Chief Legal & Legislative Officer
1901 North Beauregard Street, Suite 106
Alexandria, Virginia 22311
(703) 575-8000 ext. 123
Call (703) 575-8000 between 9 a.m. and 5 p.m. Eastern time, Monday through Friday. Or Email
. Please have purchase information available if you should call SSA.