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Thursday, May 26, 2022
You are here : Blog

SSA Blog

©2022 by the Self Storage Association (SSA). SSA and SSA Magazine are trademarks of the Self Storage Association, Inc. Opinions expressed by authors and other contributors do not necessarily reflect those of the SSA, publisher or editors, nor do they represent the policy or positions of the SSA. Information contained within articles should not be construed as the primary basis for legal or investment decisions.

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26

Why Customer Service Isn’t Enough Anymore

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Why Customer Service Isn’t Enough Anymore
Picture a prospective tenant walking into your front office. Your manager is attentive, setting down her paperwork at the ringing of the bell. She gives the customer a beaming smile (impressive, given the number of collections calls she still has to make today), and says, “Good afternoon! What can I help you with?” The tenant rents a clean self storage unit for a competitive rate, settles in, and everybody’s happy. You pride yourself on great customer service. You and your...
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Storage Developers, Buyers Face Volatile Lending Market
Interest rates have begun an expected steep climb this year as the Federal Reserve moves to get inflation under control.
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Minimum Wage Increases Impact Storage Industry
Half of the country ushered in the New Year with higher minimum wages. In total, 25 states boosted their minimum hourly pay requirement in 2022. For self storage employers operating in multiple states, keeping up with the various minimum wage rate changes can be a formidable task.
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Federal Appeals Court Lifts Stay on Big Company Vaccine Mandate
A federal appeals court panel has lifted the stay on the Biden administration’s COVID vaccine-or-test mandate for large employers, setting up a likely Supreme Court decision and perpetuating uncertainty for self storage’s biggest operators. The US Appeals Court for the Sixth Circuit ruled Friday that the Biden administration could enforce its policy to compel employers with more than 100 employees to mandate vaccines or comply with weekly testing, pending a complete review of th...
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Storage Executives Respond to Latest Economic News
Self storage is known to perform well when the economy falters but even better when the economy is strong. Economic news has been trending mostly positive in recent weeks, leading self storage operators to remain optimistic about the year ahead.
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26

Climate Control 101

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Climate Control 101
Let’s be honest and upfront and just put it out there that the self storage industry has played fast and loose with the term “Climate Control” and for decades, no association, group, or organization has put to paper a definition or requirement.
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Commercial vs Residential: How Self Storage Influences Property Values
The gloves come off when developers and neighbors go to war over the next self storage development. Developers see a business opportunity. Neighbors often sound a common alarm that self storage near their homes will diminish property values.Is that ever true?  When neighbors line up behind the microphone at community hearings to express that concern, what’s the best way to respond? None of the national commercial real estate firms have conducted extensive research on th...
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Reviews: Why are They Important and How to Get Them
With competition at an all-time high, storage companies must focus on improving their search engine rankings. One key factor in ranking well is getting reviews. Learn why reviews are important and how to attain more of them.
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Self Storage Facilities and Roof Leaks – All Possible Repair Options
Own a self storage facility? Have some roof leaks? In this article, we’ll talk about the repair options you’ll have in a facility with no insulation, and ones that are climate-controlled.
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Urban Inclusion: U-Haul Wants Self Storage in Dense City Developments
Most self storage customers come from a three-mile radius surrounding a store. Likewise, the same focus on proximity is important to cities creating dense, urban neighborhoods where people can work, live and play.
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