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Saturday, June 15, 2024
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©2024 by the Self Storage Association (SSA). SSA and SSA Magazine are trademarks of the Self Storage Association, Inc. Opinions expressed by authors and other contributors do not necessarily reflect those of the SSA, publisher or editors, nor do they represent the policy or positions of the SSA. Information contained within articles should not be construed as the primary basis for legal or investment decisions.

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Why Customer Service Isn’t Enough Anymore

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Why Customer Service Isn’t Enough Anymore
Picture a prospective tenant walking into your front office. Your manager is attentive, setting down her paperwork at the ringing of the bell. She gives the customer a beaming smile (impressive, given the number of collections calls she still has to make today), and says, “Good afternoon! What can I help you with?” The tenant rents a clean self storage unit for a competitive rate, settles in, and everybody’s happy. You pride yourself on great customer service. You and your...
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