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Thursday, June 13, 2024
You are here : Events & Education  >  SSA Weekly On Demand


The SSA is pleased to introduce “SSA Weekly On Demand” — exclusive, free and conveniently-archived content for our members to enjoy on their schedule.

Our “SSA On Demand” content can be accessed exclusively by members here. Simply click on the session you want to watch, and then enter your member login and password.




Wednesday, May 26
Protecting Your Tenant's Information

(available now)

Join Carlos Kaslow and Scott Zucker of SSA’s Self Storage Legal Network as they talk about the changing landscape of tenant’s privacy in self storage.  They’ll discuss data breach laws, reporting requirements, and privacy bills and what they mean for your business. 

Carlos Kaslow and Scott Zucker, Self Storage Legal Network

Brought to  you by the Self Storage Legal Network           



Wednesday, May 19
Leadership Behaviors

(available now)

Join some of our Women’s Council members in a question-and-answer session on coaching and motivating others, business acumen, professional development, and strategic thinking.

Michelle Bakva, StorQuest Self Storage (Moderator); Theresa Gallas, Janus International; Jaclyn Hogan, CubeSmart; Anastasia Malagisi, Xercor Insurance Services LLC; Alyssa Quill, Storage Asset Management.

Brought to you by the SSA Women’s Council




Wednesday, May 12
An SSA Encore Presentation

Astronaut Scott Kelly

(available now)

This SSA Weekly on-demand segment is brought to you by the Self Storage Association Foundation (SSAF) and its Scholarship Program.  The SSAF Scholarship program allows direct SSA members, their employees and their employees' families, the opportunity of financial assistance to help them accomplish their dreams and goals of furthering their education. We are currently accepting scholarship applications, the deadline to apply is June 1, 2021. Visit our website by clicking here for more information and to apply for a scholarship.

This week’s presentation is an encore presentation from SSA’s 2020 Fall Conference.  We have Astronaut Scott Kelly sharing his entertaining take on maintaining your mental and physical health during isolating periods.

Brought to you by the Self Storage Association Foundation Board of Governors            


Wednesday, April 28
Young Leaders’ Interview: The Sexy Side of Self Storage

(available now)

Holly Fiorello, CallPotential
Mike Gong, Arthur J. Gallagher
John Lindsey, Lindsey Self Storage Group

Join Holly Fiorello (CallPotential) and Mike Gong (Arthur J. Gallagher) as they interview fellow young leader John Lindsey (Lindsey Self Storage Group) about his new book. They’ll ask him about his inspiration for writing the book, the process he used and who are some of his mentors in the industry that have influenced him in his career.

 Brought to you by the SSA’s Young Leaders Group  


Wednesday, April 21

Your FAQs About Digital Marketing Answered

(available now)

Tommy Nguyen, StoragePug (moderator/game show host)
Christina Alvino, FineView Marketing
Holly Fiorello, CallPotential
Will Harlan, G5
Melissa Stiles, Storage Asset Management

 Get your questions answered by industry experts on the best social media platforms for self storage, how to handle online reviews and more. This session has been the most downloaded session from the SSA's virtual fall conference. You'll find it highly entertaining and informative.





Wednesday, April 14

Self Storage and Social Media:
The Good, the Bad and the Ugly
(available now)

Scott Zucker and D. Carlos Kaslow

Join attorneys Carlos Kaslow and Scott Zucker of the Self Storage Legal Network as they talk about social media and regulations pertaining to its use, issues that self storage operators face and how to handle the good, the bad and the ugly reviews.



Brought to you by the Self Storage Legal Network                 



Wednesday, April 7

National Self Storage Outlook

(available now)

Jeffrey Adler, Vice President, Yardi Matrix

Patrick Reilly, President & CEO, Urban Self Storage and LOC Chairman

Join Patrick Reilly of Urban Self Storage and Chair of SSA’s Large Owners Council as he moderates the session with Jeff Adler, VP at Yardi Matrix. Jeff will give us his outlook on the economy as a whole, take a look at storage vs. other real estate asset classes, migration trends that are fueling investor interest and his supply analysis of the industry overall. This session is brought to you by the SSA Large Owners Council (LOC). For more information on the LOC, please visit the LOC web site here.


Brought to you by the SSA's Large Owners Council                  



Wednesday, March 31

SSA Legal & Legislative Update

(available now)

Presented by SSA's In-House Legal Team, Joe Doherty and Daniel Bryant.


Join Joe and Daniel as they discuss the ever-changing legal landscape and the SSA's 2021 legislative agenda. The topics are sure to affect your business. It's a session you can't afford to miss.





Wednesday, March 24

The Value of a Good Mentor

(available now)

Tracy Sells, Harbor Storage Group, LLC

Carol Shipley, Cornerstone Storage Group, LLC


Join Tracy Sells and Carol Shipley as they talk about the value of mentorship in the self storage industry. These two have had a large impact on so many and have paved the way for women leaders in self storage on many levels. Listen and learn how they’ve used mentorship to become successful and how they are paying it forward to the next generation of women in the industry.

Brought to you by the Self Storage Association Women's Council





Wednesday, March 17

How to Hire and Keep your Best Employees (And Other Hot Topics in HR)

(available now)

Jessie Lamb, SHRM-CP, Vice President Human Resources, Strat Property Management, Inc.
Lisa Pyle, Partner, Real8 Group

In this session, we’ll hear from Jessie Lamb (VP of HR at Strat Property Management) and Lisa Pyle (Partner at Real8 Group) about best practices for hiring and training employees in today’s virtual environment. They’ll answer questions about how to find the best candidates and how to attract them to your company. They’ll talk about successful video interviewing, challenges with remote employee training and how to deal with your employees’ safety and well-being, including OHSA compliance and mental health.


Brought to you by the Self Storage Association's eTest Program





Wednesday, March 10

How to Deal with Problem Tenants

(available now)

Scott Zucker and Carlos Kaslow

Join SSLN attorneys Carlos Kaslow and Scott Zucker as they discuss what to do with problem tenants - from the rental process to the termination process. They’ll talk about everything from selecting tenants to what to do about suspicious activity at your facility.





Brought to you by the Self Storage Legal Network                  





Wednesday, March 3

The SSA Young Leaders Groups Insight on the Self Storage Industry Today and Tomorrow (available now)

Adam Mikkelson, Liberty Investment Properties, Inc. (Moderator)
Eric Blum, BMSGRP Self Storage Consulting
Alison DeJaeger, List Self Storage
Holly Fiorello, CallPotential
Melissa Stiles, Storage Asset Management



Brought to you by the Young Leaders Group







Wednesday, February 24 - SSA Women's Council

The Power of Pivoting (available now)

We’ve all had to remain flexible and pivot to stay relevant over the last year. As women, it’s not something new to us. But this past year’s challenges have taught us all some valuable lessons we can learn from and take into our new normal both in our professional and personal lives.




Michelle Bakva, The William Warren Group
Theresa Gallas, Janus International
Jaclyn Hogan, CubeSmart
Anastasia Malagisi, Xercor Insurance Services LLC
Alyssa Quill, Storage Asset Management (Moderator)

Brought to you by the SSA Women's Council



Wednesday, February 17 - Chris Sonne

Current Economic Trends in Self Storage

(available now)

Join Chris Sonne for an analysis of real estate market conditions for self storage. He will give us his view on the pandemic’s effect on valuation and a forecast for the year ahead.
Mr. Sonne serves as executive vice president in the Irvine, California, office of Newmark’s Valuation & Advisory group. Mr. Sonne is also co-leader of the Self Storage Specialty Practice. He brings to his position 35 years of experience valuing and advising on a wide variety of commercial real estate property types, but has been specializing in self storage for over 20 years.

Mr. Sonne’s self storage expertise allows him to obtain data, conduct research, complete market reports, assess feasibility, value and provide consulting services related to the economics of self storage. Mr. Sonne has been a featured or keynote speaker at more than a dozen self storage-related conferences, and he is the author of the “Self Storage Economics and Appraisal” seminar sponsored by the Appraisal Institute, which has been taught in 12 states since 2004. In 2012, the Appraisal Institute published his book on self storage valuation. Further appraisal experience includes office buildings, commercial retail, industrial, single and multi-family, motels, raw land, subdivisions, special use, proposed developments and self storage throughout the United States and Canada.



 Brought to you by the Self Storage Association








Wednesday, February 10 - Neen James (available now)

Attention Pays™
Keeping the attention of your team and your tenants
In our current virtual world, working from home and juggling multiple roles at work and at home, it’s often hard to pay attention.

To get the results you want, you need to get attention. But many people don’t know how to get it and keep it.

People often see attention as a transaction, something to trade, but it’s much more than that. Neen has identified that people pay attention at three different levels; personal, professional, and global, and she’s designed a powerful methodology that makes it easy to leverage all three with your team and your tenants.

Neen’s Intentional Attention model helps you be more deliberate about the choices we make and the actions we take.

Join speaker, author, and sassy little Aussie, Neen James, and discover what makes attention valuable and why paying attention in very specific ways drives profitability, productivity, and accountability.
You’ll learn:
• The three types of attention, Personal, Professional, and Global, and how to master each.
• Strategies to design work and personal environments for optimal attention and focus especially given our increased demand due to virtual.
• How to turn technology and devices from frustrating distractions to powerful levers.


Brought to you by the Self Storage Association Foundation






Sponsorships are available for our "SSA Weekly On Demand" series. Please contact Carol Franklin at for details or click HERE for more.

Promoted to SSA membership



All the video, images, sounds, and graphics used in these videos belong to their respective owners and may not be used in any manner without the owner’s express written consent.

Presentations are intended for educational purposes only and do not replace independent professional judgment. Statements of fact and opinions are those of the participants individually and, unless expressly stated to the contrary, are not the opinion or position of the Self Storage Association, its board members, staff, or sponsors. The Self Storage Association does not endorse or approve, and assumes no responsibility for the content, accuracy, or completeness of the information presented.








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