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Thursday, November 15, 2018
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SSA Blog

Archive by tag: OperationsReturn
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23

SBAR— Better Communication; Better Solutions

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SBAR— Better Communication; Better Solutions
“Our moving cart is missing.” Thanks – Manager This is an actual email I received a few years ago, passing on the message, taking no action, and handing me the problem. The manager of our multi-million-dollar storage facility believed this email was the solution to the problem they faced.
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| Categories: Operations | Tags: Team, Managers, Organizational Management, Communications, Operations | View Count: (450)
Optimize Your Credit Card Processing Like a Pro
There are a few essentials to doing business in the modern economy and credit card processing is one of them. Portfolios of all sizes should review this expense regularly.
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| Categories: Operations | Tags: Credit Card Processing, Operations | View Count: (934)
The Characteristics of a Good Store Manager
It cannot be understated how valuable a good manager is to the success of a self-storage facility. It can literally be the difference between that business surviving or not. If you’ve been in the storage business for a while, you know that employees can run the gambit between highly effective and not effective.
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| Categories: Operations | Tags: Manager, Customer Service, Security, Facility Operations | View Count: (1384)
Turning Leads Into Leases With a Connected Experience
When is the last time you ventured into a store or restaurant without looking at their website, pictures and reviews first? Chances are you probably viewed the place online first and then made a decision about visiting the business.
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| Categories: Marketing, Operations | Tags: Online Reviews, Branding, Marketing, Operations | View Count: (1934)
Identifying and Working with Managed Facilities
I recently spoke with John Eisenbarth, the Vice President of Operations for West Coast Self-Storage in Mill Creek, Washington, to get his take on how West Coast goes about finding the right types of storage properties to manage.
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| Categories: Operations | Tags: Third Party Management, Management, Operations | View Count: (2273)
Smaller Self Storage Operators: Leveraging A Vertical Strategy As Your Marketing and Operations Differentiator
In the self storage industry, it is estimated that approximately 12% of facilities are owned by publicly-traded REITs. The other 88% of facilities are mostly owned by small and mid-sized operators.
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| Categories: Marketing, Operations | Tags: Marketing, Operations, Customer Service | View Count: (2399)
The Five Types of Relationships That Made Me Successful in Self Storage
When I walked into the fall Self Storage Association (SSA) trade show in Las Vegas in 1996, I wasn’t an owner yet. I was a broker with an interest in self storage. The atmosphere was electric.
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| Categories: Marketing, Operations, Self Storage Vendors | Tags: Operations, Association, Vendor Partners, REIT, Public Companies, Small Operators, Large Operators | View Count: (2452)
California Supreme Court Rules on Employee Rest Breaks
Most California employees are entitled to two 10 minute rest breaks when working an eight hour shift. One question that has not been addressed is whether workers who are taking a rest break may be “on call” to respond to the occasional situation that requires their attention.
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| Categories: Legal, Legislative / Regulatory | Tags: California, Self Storage Employee, Self Storage Operations, Self Storage Legislative | View Count: (2480)
19

Competition Validates Your Product

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Competition Validates Your Product
Growing up, I always had an innate draw towards competition. I learned to channel that energy playing multiple sports throughout the years. The things that I learned about myself was foundational to crafting my responses and outlook to both winning, losing and life.
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| Categories: Marketing, Operations | Tags: Operations, Competition | View Count: (2134)
09

The Technology of Customer Service

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The Technology of Customer Service
In the early days of self storage, prior to the industry’s understanding the need for savvy marketing and better business plans, providing top-notch customer service was rarely part of the plan. Rent the unit and let the customer take care of the move in.
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| Categories: Marketing, Operations | Tags: Customer Service, Marketing, Technology, Operations | View Count: (1970)
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