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Monday, July 06, 2020
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SSA Blog

©2020 by the Self Storage Association (SSA). SSA and SSA Magazine are trademarks of the Self Storage Association, Inc. Opinions expressed by authors and other contributors do not necessarily reflect those of the SSA, publisher or editors, nor do they represent the policy or positions of the SSA. Information contained within articles should not be construed as the primary basis for legal or investment decisions.

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09

The Technology of Customer Service

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The Technology of Customer Service
In the early days of self storage, prior to the industry’s understanding the need for savvy marketing and better business plans, providing top-notch customer service was rarely part of the plan. Rent the unit and let the customer take care of the move in.
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| Categories: Marketing, Operations | View Count: (2654)
Is There Such a Thing as a Minor Detail? Not So Much.
Sometimes when we do the same job day in and day out our eyes gloss over the most obvious. In this story it was the golf cart that I overlooked. 
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| Categories: Operations | View Count: (3135)
Apps To Elevate Your Self Storage Social Media Game
Managing social media is more than just playing on Facebook all day. In order to get results you have to be strategic towards your goals by creatively curating content, making it visually appealing, and scheduling it during peak engagement times.
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| Categories: Marketing | View Count: (3204)
Texas Classifies Mosquitos as Wild Animals
The Texas Supreme Court’s ruling that mosquitos are wild animals may appear of little significance to self storage operators. However, the court’s decision in Union Pacific Railroad, Corp. v. Nami, 2016 Tex. LEXIS 571,could prove significant for any landowner in a mosquito infested area as fears of the West Nile and Zika viruses are spreading across the country.
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| Categories: Legal, Legislative / Regulatory | View Count: (2439)
13

Data Spotlight: Climate Control

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Data Spotlight: Climate Control
A look at climate controlled facilities across the country.
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| Categories: Industry Data | View Count: (3463)
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