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Monday, February 20, 2017
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09

America’s Smallest Self Storage REIT

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America’s Smallest Self Storage REIT
When most people think of publicly traded Real Estate Investment Trusts (REIT), they think of billion dollar companies with hundreds or even thousands of properties. Public Storage and Extra Space Storage are two companies that come to mind in the self storage industry.
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| Categories: | Tags: Public Companies , Real Estate Investment Trusts | Comments: (0) | View Count: (316)
06

Limited Lines Licensing for Self Storage

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Limited Lines Licensing for Self Storage
Over twenty states currently include a limited lines insurance program that specifically allows self storage operators to obtain an insurance license to sell tenant insurance (for loss or damage to stored goods) directly to their customers and to be entitled to receive a commission for the sale.
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| Categories: Legal, Legislative / Regulatory | Tags: Limited Lines , Insurance , Tenant Insurance , Legislation | Comments: (0) | View Count: (270)
17

Tenant Lease Termination

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Even though self storage facilities are constantly working to increase their occupancies, sometimes a self storage operator must make the decision to terminate the lease of a paying tenant. It may be that the tenant is using the rented space in violation of the rental agreement’s use provision or maybe the tenant is belligerent to the managers.
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| Categories: Legal | Tags: Eviction , Legal , Lease Termination | Comments: (0) | View Count: (239)
California Supreme Court Rules on Employee Rest Breaks
Most California employees are entitled to two 10 minute rest breaks when working an eight hour shift. One question that has not been addressed is whether workers who are taking a rest break may be “on call” to respond to the occasional situation that requires their attention.
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| Categories: Legal, Legislative / Regulatory | Tags: California , Self Storage Employee , Self Storage Operations , Self Storage Legislative | Comments: (0) | View Count: (321)
It’s Almost 2017: Do You Know Where Your Data Is?
Keeping your customer's data safe is key and small businesses are not immune to a breach of security.
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| Categories: Industry Data, Operations | Tags: Cyber Security , Data , Small Business | Comments: (0) | View Count: (156)
19

Competition Validates Your Product

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Competition Validates Your Product
Growing up, I always had an innate draw towards competition. I learned to channel that energy playing multiple sports throughout the years. The things that I learned about myself was foundational to crafting my responses and outlook to both winning, losing and life.
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| Categories: Marketing, Operations | Tags: Operations , Competition | Comments: (0) | View Count: (391)
19

The FDCPA Exception

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The FDCPA Exception
The Fair Debt Collection Practices Act (FDPCA) does not regulate the direct collection activities of businesses, such as self storage facilities, to which the debt is owed. It regulates the activities of businesses, such as collection agencies, to whom a debt is referred for collections. However, there is one exception in the law that can result in a creditor being subject to the law’s regulations.
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| Categories: Legal | Tags: Legal | Comments: (0) | View Count: (88)
16

ADA Drive-By Lawsuits

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ADA Drive-By Lawsuits
You know a topic is relevant when “60 Minutes” runs a story on the topic. Their program titled “Drive-By Lawsuits” that aired in early December explained how the Americans with Disabilities Act has resulted in hundreds if not thousands of lawsuits where individuals have filed complaints against businesses not as actual customers, but based solely on a drive-by of the property or worse yet, by viewing the property on Google Maps and basing a claim on what is seen only from the computer screen.
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| Categories: Legal | Tags: Legal , ADA , Self Storage Lawsuits | Comments: (0) | View Count: (112)
09

The Technology of Customer Service

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The Technology of Customer Service
In the early days of self storage, prior to the industry’s understanding the need for savvy marketing and better business plans, providing top-notch customer service was rarely part of the plan. Rent the unit and let the customer take care of the move in.
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| Categories: Marketing, Operations | Tags: Customer Service , Marketing , Technology , Operations | Comments: (0) | View Count: (125)
Is There Such a Thing as a Minor Detail? Not So Much.
Sometimes when we do the same job day in and day out our eyes gloss over the most obvious. In this story it was the golf cart that I overlooked. 
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| Categories: Operations | Tags: Operations , Customer Service | Comments: (0) | View Count: (495)
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